If quality problems happen, what should I do?

Question

Accepted Answer

When making e-commerce purchases, if quality problems occur, buyers first need to contact Hengdian in a timely manner to resolve them. The following are the aspects from which buyers can approach Hengdian to solve quality problems when they occur:

Hengdian's business team

If communication through the e-commerce platform customer service still can not solve the problem, it is recommended to contact the Hengdian Temple customer service directly. Take the initiative to communicate, so that the Hengdian Temple know the specifics of the problem, so that the Hengdian Temple can give a better solution to the problem. Contacting Hengdian customer service can be done in various ways such as online customer service, telephone and email.

Platform business team

If there is a quality problem when purchasing goods, you can directly contact the e-commerce platform customer service to solve the problem. In most cases, customer service will communicate with Hengdian as soon as possible to solve the problem as fast as possible. Therefore, if quality problems occur after purchasing goods, it is recommended to first consult and handle complaints through the e-commerce platform customer service.

Return and exchange policy

Different e-commerce platforms have different return and exchange policies, buyers can refer to the corresponding return and exchange policy and operate according to the category of goods they purchased. In the return process, it is recommended to take photos of the goods and save the relevant documents to protect your rights and interests.

When dealing with quality issues, you also need to pay attention to the following matters:

1. Save the proof of purchase

When purchasing goods, please keep the invoice and other proof of purchase. For some high-value goods, you also need to properly save the relevant documents and contracts and other information.

2. Early contact with the business team of Hengdian

When you encounter quality problems, you can complain early to get a solution more quickly and protect your legal rights.

3. Maintain a good communication relationship

When dealing with quality problems, you need to establish a good communication relationship with Hengdian. Both sides should communicate proactively to better solve the problem.

By contacting and solving quality problems in the above ways, buyers can be more targeted to solve the quality problems of goods and protect their rights and interests. Regardless of any problems, please be the first to find the business team of Hengdian, we will properly deal with your problems and get your satisfaction!